Frequently Asked Questions
General questions about the app
What is CoverOne?
CoverOne is a web app that allows you to take out specialist insurance for your valuable item (watch or jewellery) purchased from a partner jeweller.
Who is this app for?
For individuals who wish to insure their new piece of jewellery or watch.
Does CoverOne insurance replace traditional insurance?
Items insured under CoverOne are not covered by your standard insurance policy.
Please note that you cannot have duplicate cover for the same item.
What types of items can be insured?
All types of jewellery and watches.
Can I insure antique, vintage or second-hand jewellery?
CoverOne is initially focusing on new items purchased from a partner jeweller.
Valuation and appraisal of your jewellery or watch
What is the sum insured?
The amount taken into account is the purchase price charged by your partner jeweller.
Do I need to provide an invoice, a valuation report or some photos?
To take out CoverOne insurance, you must provide photographs of the insured item, the invoice and the relevant certificate.
Can I insure several items?
No. The CoverOne insurance policy covers only one item. If you wish to insure another purchase, you will need to take out a new CoverOne policy.
How can I get my jewellery or watch valued?
Each year, on the policy anniversary date, you will be asked to adjust the sum insured for your jewellery or watch. A revaluation by your partner jeweller will then be required.
Warranties and cover
Is there a minimum or maximum sum insured?
There is no minimum insurable value.
Maximum insurable amount: €30,000 per item with a maximum of €100,000 per claim at a risk address
What risks are covered?
Theft
- by forced entry into a dwelling or premises that were unoccupied at the time of the theft, fully enclosed, and whilst the insured item was locked away in a safe. The safe must, as a minimum, comply with Euroclass I standards. The safe must be professionally anchored or fixed to the floor or wall, or otherwise weigh at least 300 kg. The unoccupied dwelling or premises must be protected by an activated alarm,
- whilst the insured item was locked away in a safe at a bank or specialist institution, or in a central safe managed by a hotel reception, provided that the insured person can produce a receipt or proof that the insured item was indeed in that safe,
- whilst the insured item is in the possession of the jeweller or a partner jeweller as defined in Article 1.3,
- as a result of violence or threats against the insured person or the authorised holder.
Material damage
The insurance cover applies worldwide in the event of material damage to the insured item caused by:
- an accident,
- an act of vandalism or malicious damage, of which the insured is neither the perpetrator nor an accomplice, nor in which they have participated.
What are the exclusions?
Wear and tear, manufacturing defects, lack of maintenance. Losses caused by war, radioactive contamination and as a result of political sanctions.
Is my jewellery covered when I’m abroad?
Yes, the risks are covered worldwide.
What happens if I lend the jewellery to someone else?
The insured person is the policyholder or the authorised holder.
This is the natural person who has their domicile and main residence in Belgium and:
- who is the spouse or legal cohabitant of theinsured person or
- who is related to them in the direct line.
Pricing and payment
How will I be reimbursed?
You will receive a voucher to replace or repair the insured item at your partner jeweller’s.
Can we pay monthly or annually?
The bonus is paid annually.
Claims and refunds
What happens in the event of a claim?
In the event of covered damage to property, we will arrange for the insured item to be repaired by a jeweller.
How do I make a claim via the app?
Within 8 days of the incident occurring, a claim must be submitted via the website www.cover-one.eu
You will be asked to provide a police report in the event of theft, attempted theft or assault.
You will also need to provide a replacement quote from your partner jeweller in the event of damage.
Can I have my jewellery or watch repaired instead of getting a refund?
If the jewellery can be repaired, you will be compensated for the cost of the repair.
Does the compensation cover the replacement value of a new item?
Yes, if a claim is made, you will receive a voucher to replace your jewellery at a partner jeweller.
An extensive network of exclusive CoverOne dealers
Holemans Manalys (Sablon)
Place du Grand Sablon 4
1000 Brussels
Prosper
Antoine Dansart 81/83 & 88 & 101
1000 Brussels
Desitter Watches
Rue du Pot d’Or 7
4000 Liège
Holemans Manalys (Bd de Waterloo)
Boulevard de Waterloo 11
1000 Brussels
Altenloh
Rue de l'Eglise 110
1150 Brussels
Desitter Jewellery
Rue des dominicains 5-7
4000 Liège